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All new Brandless accounts start with a 14-day free trial so you can build and test agents risk-free. You’ll need to provide a card at signup—it won’t be charged during the trial, but it sets you up to continue when the trial ends.

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How the trial works

Day 1–14: Your account is on trial. You can create agents, test them in the playground, and connect phone numbers or chat widgets. Trial usage is capped at $5 to prevent spam; if you need more, upgrade to a paid plan anytime. Day 11: You’ll receive a reminder email that your trial is ending in 3 days and your first charge is approaching. Day 14: Your trial ends and your first subscription charge is processed to the card you provided at signup. Your plan begins billing monthly from that date.
During the trial your account shows as Free, then switches to your chosen tier (Starter, Growth, or Scale) once the first charge processes on day 14.

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Canceling before the charge

If you decide not to continue, you have until the end of day 13 to cancel and avoid any charges. Once your subscription is active (after day 14), you can cancel anytime, and your access ends at the next billing date.
1

Go to Plans

From the dashboard, click Plans in the sidebar.
2

Find the cancellation option

Your current subscription appears in the pricing table. Click the button for your plan and look for Manage or Cancel subscription (exact wording depends on your plan tier).
3

Confirm cancellation

You’ll be prompted to confirm. Once you cancel, your subscription will not renew, and access will end at the end of your current billing period.
Canceling during your trial (before day 14) stops your account from charging. Canceling after your first charge has processed means you’ll stay on your plan through the current month, then access ends.

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After the trial: your first charge

On day 14, your first charge covers the upcoming month. The amount depends on your plan:
  • Starter: 97/month(includes97/month (includes 25 in usage)
  • Growth: 297/month(includes297/month (includes 75 in usage)
  • Scale: 497/month(includes497/month (includes 150 in usage)
Each plan comes with an included monthly usage allowance for running your agents. If your agents exceed that amount, you can buy additional credits on demand (see Add credits).

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Changing your plan before the first charge

You can switch plans anytime during the trial—just go to Plans and pick a new tier. If you upgrade before day 14, the new plan charges on day 14 instead of the original tier. Downgrading locks in until your next billing date, so switch early if you want a lower tier for your first month.